Our 7 Days Returns & Refunds Policy
- *Prior to any return, please contact us by email or WhatsApp 012-2260 523.
- *Any return without instruction from us will be rejected and no refund will be entertained.
Our return policy allows for item’s return and your choice of a full refund or replacement item's only when the return is due to following reasons:
Unless otherwise stated in the product description, the general requirements for returns are as follows:
- Returned item must be shipped back to Sender address within 7 days. Countdown starts from the date you received the item to the post stamp stated on the parcel you return to us.
- You have proof of purchase (invoice number, airbill number or payment slip).
- The goods must be in new condition and returned in the original packaging along with all accessories (including manuals, certificate of authenticity).
- The product must not have been used or installed or had any data inputted. All sealed items must not be opened.
- Services and Delivery charges are non-refundable.
- Buyer will be responsible for any charges incurred in returning the item back to us.
- Refund is not exchangeable with cash. Only exchangeable with products that has the same value or higher.
- Deposit is not refundable in cash and only exchangeable with products that shares the same value or higher.
NOTE: In the unlikely event that your return does not meet our requirement(s), our Customer Service will notify you before sending it back to you. In this instance, your return courier/postal fee will not be reimbursed.
